1. Scope
This policy covers software bought directly from VeyVix, such as the WordPress plugin. DataflowSEO has its own cancellation and refund policy for its prepaid credit, published on its website.
2. Cancellation
Nothing renews automatically unless the product page says so before you pay. If a product does offer a renewal, you can stop at any time before it renews, with no notice period or penalty. A licence you have already paid for stays active until the end of the period you bought.
3. Refunds
Software is delivered digitally and a licence key is issued as soon as payment succeeds, so a completed purchase is not refunded merely because you changed your mind. We do review these cases individually and will refund or correct them:
- Duplicate charges. If you were charged twice for the same order we refund the duplicate to your original payment method.
- Paid but no licence. If payment succeeded but you did not receive a working licence key, we issue the key or refund the payment.
- Product defect. If the product does not work as described on its page and we cannot fix it, we refund the purchase.
- Unauthorised use. If a key was activated without your authority, tell us and we will investigate and replace the key.
4. How refunds are paid
Approved refunds go back to your original payment method through Razorpay and usually take 5 to 10 business days to arrive, plus your bank's processing time. If you paid in rupees, the refund is made in rupees, so the amount may differ slightly from any other currency value you saw.
5. Requesting a refund
Please use the contact form and include your order email, the date and amount of the charge, and a short description of the problem. Choose the topic “Billing and refunds”. We reply within one business day.
6. Changes to this policy
We may update this policy. For material changes we will make a reasonable effort to tell active customers before they apply.